Frequently Asked Questions
Orders
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
What are my payment options?
We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.
Shipping & Delivery
Do you ship overseas?
Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
Do you offer free shipping?
Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.
How long does the delivery take?
We usually take 3-5 business days for your order to be shipped & delivered.
Refund & Exchange
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
How do I track my Refund?
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
What is your Refund & Exchange Policy?
You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.
Home Page FAQ
How can I get started?
Simply contact our customer service +60182301130, choose your plan and our customer service will guide you through the subscription and onboarding quick setup guide.
Do you provide website updates and new features?
Yes, we continuously update our platform with new features and improvements. Stay tuned!
What kind of support do I get?
We provide on-boarding videos and pdf materials, local customer support, monthly webinar tutorial sharing, 1:1 online support session. We strive to make sure every users successfully set up their own website via JustOrder.Today
What makes JustOrder.Today different from Shopify or EasyStore?
JustOrder.Today charges 0% platform fees, offers affordable local pricing. Our customer support team is easily approach via WhatsApp contact. Sellers that actively using JustOrder.Today feedback is easy-to-use, beginner friendly and useful for their customer to place order.
Is my website mobile-friendly?
Yes, all websites built with JustOrder.Today are fully responsive and look great on any device.
Is there a limit to the number of products I can upload?
No limits! Upload as many products as you want—grow your business with no restrictions.
Are payment gateway and shipping integration available?
Absolutely! Our platform supports payment gateways partners (Fiuu, Revenue Monster, Stripe, iPay88) and logistics integration partners (EasyParcel, Lalamove, DelyvaX), ready to use with some easy set up steps.
Can I use my own domain name?
Yes, you can use your own custom domain name to your JustOrder.Today website easily. Contact our customer service to assist you through the process
Do I need any technical skills to set up my website?
No, JustOrder.Today is designed for everyone! Our platform is user-friendly and requires no coding skills. You can launch your online store in just a few steps. We have customer service that can guide you 1 to 1 online session if you require assistance. We also provide on-boarding materials for you to learn and set up immediately!
How much does it cost to build a website with JustOrder.Today?
With our best seller V2 package, you can start your own eCommerce website for as low as RM360/year (about RM0.99/day). All core features are included with no hidden transaction fees. Perfect for starters.
What is JustOrder.Today?
JustOrder.Today is eCommerce website provider in Malaysia that lets you own your online store from just RM0.99/day, with 0% platform fees and unlimited product uploads.